Charges for service calls

service charges (subject to notes below) revised Jan 4th 2011 (vat changes only)

Appliance type	service charge*	Minimum charge #(estimates etc)
Freestanding, Dishwashers, washing machines, tumble driers, refrigerators, standard cookers and ovens, excepting models listed below.	Standard £49.00 (£58.80 inc vat)	£49.00 (58.80 inc vat)
All Built in appliances (excepting ovens)	Premium £59.00 (£70.80 inc vat)	£49.00  (58.80 inc vat)
Smeg, Miele, Siemens & Asko appliances and all range cookers.	Top £59.00 (£70.80 inc vat) £69.00 for out of local area. (£82.80inc vat)	£49.00 (£58.80 inv vat)
Second appliance serviced at same time  (build ins will incur full service charge)	standard & premium£24.00
American style refrigeration	£69.00 (82.80inc vat)	£69.00

Although we are happy to accept credit cards as a form of payments, we will charge a fee of 1.5% of the

bill total (or £1.00 minimum). this will go towards the cost of bank charges and mobile terminal rental

charges we incuur for providing this service.

All prices exclude vat and are due at the time of our service call. Accounts are available for

regular customers. We accept cash, cheque & all major cards.

* Our service charge is a one off labour charge to cover the entire repair, There are no time

charges or hourly rates so you know exactly the cost of labour before we begin. We do however

reserve the right to charge a surcharge for some built in appliances where a large amount of

dismantling of kitchen fittings is needed to gain sufficient access for repair.

We will also charge a surcharge for drum bearing changes where the tub needs to be lifted

out of the appliance-this charge is included in our fixed price drum bearing change price list-phone

for details.

 

#Our minimum charge covers estimates and write offs etc. If the customer is undecided about whether to

have a repair carried out, this charge is made and then deducted from the total cost if/when the repair is

carried out. In certain circumstances, our engineer may decide to charge a lower fee if no dismantling or it

is quickly established that the appliance is beyond economical repair. This is entirely at our descretion and

we reserve the right to invoice for the remaining amount should we decide otherwise. Please understand that

it costs us the same amount to place an engineer in your house whether the job is carried out or not.

 

These charges only cover domestic appliances, commercial rates on application.

Discount rates apply for multi users (letting agents etc) please call us.

We cover our local area only (Approx 30 miles around Stansted Airport),

tel 01279 658767 fax 01279 836307